Join LACONI to welcome back Michelle Petersen for her second program with LACONI in 2023 to explore the why of library service.
Wednesday,
Aug
02,
2023
| 10:00 am
-
12:00 pm
LACONI POP/CIRC Present: Delivering on Yes
- 200 seats left
-
Add to Calendar 2023-08-02 10:00:00 2023-08-02 12:00:00 LACONI POP/CIRC Present: Delivering on Yes Northbrook Public Library 1201 Cedar Lane Northbrook, IL 60062-4513 In Person (See Body Text) L2 donotreply@librarylearning.org America/Chicago public
About This Event
In this encouraging and uplifting presentation, Michelle asks attendees to question, think about, or remember “Why do I work at a library?” She discusses an overview of the library’s purpose in the community and the roles of the different departments to successfully serve that community. Finally, she will share what it means to “Deliver on Yes”, she gives motivation, ideas, and suggestions to help all departments work as one toward "Delivering on Yes.”
Michelle Petersen is the Patron Services Manager at Helen Plum Library in Lombard, IL. She has developed and presented many professional development programs covering topics of team building, dealing with challenging situations, management and customer service at staff in-service days, conferences and professional group meetings across Illinois and Nationally. Michelle served as a Library Trustee for the Three Rivers Library District located in Channahon and Minooka from 2017 - 2023.
Please join us from 9-9:45 a.m. for coffee, refreshments, and networking ahead of the presentation.
Details
Use L2 for Registration
No
Event Type(s)
Program
Discussion
Networking
Audience(s)
Public Libraries
Library Directors
Sponsor
LACONI
Topic(s)
Customer Service
Presenter
Michelle Petersen
Michelle Petersen has worked in the Circulation Department of multiple libraries of various sizes for over 20 years. Currently, she is the Patron Services Manager at a library in the suburbs of Chicago. Previously, she was part of the Glen Carbon Centennial Library Management team when it was chosen as the “Best Small Library in America” in 2010. Michelle has served as a board member of the Three Rivers Library District Board of Trustees since 2017.
Michelle is also a highly sought after national public speaker. Whether you are an academic, public, school, or special library, her presentations will give you tips and tricks to improve staff relations with each other and the patrons.
Her fun, inspiring, and educational programs encourage attendees to focus on the "not who, but how philosophy” of any situation. She gives ideas for encouraging staff to provide excellent customer service, not just externally to patrons but internally to fellow staff. She shares real-life stories and techniques that can be implemented and help any library immediately.