In this encouraging and uplifting presentation, Michelle asks attendees to question, think about, or remember “Why do I work at a library?” She discusses an overview of the library’s purpose in the community and the roles of the different departments to successfully serve that community. Finally, she will share what it means to “Deliver on Yes”, she gives motivation, ideas, and suggestions to help all departments work as one toward "Delivering on Yes.”
Michelle Petersen is the Patron Services Manager at Helen Plum Library in Lombard, IL. She has developed and presented many professional development programs covering topics of team building, dealing with challenging situations, management and customer service at staff in-service days, conferences and professional group meetings across Illinois and Nationally. Michelle served as a Library Trustee for the Three Rivers Library District located in Channahon and Minooka from 2017 - 2023.
Please join us from 9-9:45 a.m. for coffee, refreshments, and networking ahead of the presentation.
