Webinar Description:
Handling conflict is challenging. In today's fast-paced environment, interacting with people amicably and productively is more important than ever. In order to succeed in today's business environment, team leaders deal frequently with situations that often create conflict, even in the brightest of teams. As a team leader, it's necessary to constantly engage each associate in achieving outstanding results. As ideas and personalities mesh, conflict is not only possible, it's probable! In this session, we will explore steps that will enable you to understand sources of conflict, deal with facts rather than emotions, and develop effective resolution strategies to move progress along. We will also learn tips for working through differences that lead to positive outcomes and keep team relationships intact.
In this training, we will …
- Define productive conflict
- Understand different ways to resolve conflict
- Increase self-awareness in the workplace
- Examine effective skills for individuals
- Learn team conflict resolution techniques and strategies
- Explore ways to turn workplace conflict into productive conflict
Registration information
Session Capacity: 500 seats
Cost: Free for IHLS members and staff
Registration Deadline: Noon the Friday before the webinar
Session Access Information
Zoom links and any session materials will be sent to registrants before each webinar.
The webinar will be recorded. The link will be emailed to participants approximately one week after the live event.
This webinar is organized by Illinois Heartland Library System and is presented by the experts at Uprise Health.
