Disney Guestology: Learning the Art of Customer Service

Simply put, "guestology" is the study of the people for whom you provide service, to think from the customer's point of view and treat them as guests.

During this webinar, you will learn about the Disney Compass - N(eeds)/W(ants)/S(tereotypes)/E(motions) - and other tools to help create a positive difference and exceed your patrons' expectations, ensuring every visitor leaves your library feeling impressed, satisfied, and happy.

For more information about this webinar, including the speaker bio, visit the ILA event page. 

All ILA Noon Network webinars are free. Registration for all live webinars is limited to Illinois libraries.

Recordings of webinars will be available to ILA personal and institutional members in the Noon Network Archive 1-3 days after the live event. 

If you have an idea for a future webinar or would like to present please email ILA Communications and Engagement Manager Tamara Jenkins at tjenkins@ila.org.