This instructor-led course series comprises two courses and is designed for libraries that are lenders in WorldShare ILL, and for staff from libraries with established subscriptions who have completed the Introduction to OCLC Interlibrary Loan courses. This course can also serve as a refresher or review for library staff who may have never had training and want more information about lending options in WSILL. You can register for either or both courses.
WSILL Lending - Manage and respond requests
During this course you will learn how to respond to requests in different ways, including using batch processing options, manage ILL requests and solve some issues with requests. You will learn how to generate and analyze ILL statistics reports for Lenders.