Beyond the Shush: Assertive and Professional Communication with Library Patrons

Tuesday, Aug 25, 2026 | 10:00 am - 12:00 pm
  • Add to Calendar Beyond the Shush: Assertive and Professional Communication with Library Patrons 08/25/2026 10:00 08/25/2026 12:00 View event details at https://librarylearning.org/event/2026-08-25/beyond-shush-assertive-and-professional-communication-library-patrons MM/DD/YYYY Oak Lawn Public Library CONFIRMED OPAQUE
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About This Event

This session is designed primarily for front-line staff, including clerical staff, entry-level employees, and
those who are new to working with the public in a library setting.

As the kickoff to our 2026-2027 programming schedule, with Lisa Paolantonio, LCPC, CEAP. We'd like to
offer a fun, interactive, and practical session on building professional boundaries with patrons. The
goal is to help staff recognize the difference between being friendly and becoming too familiar.
While creating a welcoming environment is an important part of excellent customer service, it's
equally important to maintain appropriate professional boundaries.
The session will be interactive, engaging, and focused on real-life situations, giving staff practical
tools they can immediately use to create welcoming patron experiences while maintaining
professional boundaries.

Location(s)

In Person
Presenter