As the kickoff to our 2026-2027 programming schedule, with Lisa Paolantonio, LCPC, CEAP. We'd like to
offer a fun, interactive, and practical session on building professional boundaries with patrons. The
goal is to help staff recognize the difference between being friendly and becoming too familiar.
While creating a welcoming environment is an important part of excellent customer service, it's
equally important to maintain appropriate professional boundaries.
The session will be interactive, engaging, and focused on real-life situations, giving staff practical
tools they can immediately use to create welcoming patron experiences while maintaining
professional boundaries.
