Tuesday, Feb 25, 2025 | 1:30 pm - 2:00 pm

SWAN Help Desk Orientation

  • Add to Calendar 2025-02-25 13:30:00 2025-02-25 14:00:00 SWAN Help Desk Orientation Zoom See event details. Online (See Body Text) L2 donotreply@librarylearning.org America/Chicago public
SWAN Library Services

About This Event

In March, SWAN will be migrating to a new ticket and help desk system. Member staff will still be able to submit tickets via e-mail, but the platform offers a user interface to browse our service catalog, create tickets, link to documentation, and track open tickets.

This short session will be an opportunity to get acquainted with the new interface before we launch in March. The session will be identical to the one offered on Wednesday, February 26th. If you cannot attend either session, we will be posting a recorded version to our support site training page that you can watch at your leisure.

Details

PDH Available
No
Use L2 for Registration
No
Event Type(s)
Training
Tags
swan2025
Sponsor
SWAN Library Services - System Wide Automated Network
Topic(s)
Customer Service
Technology
System Program
LLSAP/Consortium
Contact Hours
0.50 hours